Shipping & Delivery

1. DELIVERY AREAS

SKM Furniture endeavours to deliver nation-wide in NSW, Victoria, South Australia, Queensland and Western Australia. At present we are unable to deliver to the Northern Territory and Tasmania. Some remote and regional cities also remain beyond our delivery capacity. To find out whether we deliver to your regional, rural or remote location simply email us your postcode, suburb, contact number and the item(s) of interest and we will source the most competitive delivery cost for you.

What does ‘Free Delivery’ mean for me?

Free Delivery is available to  Perth Metro only. To check if you qualify for free shipping, simply enter your postcode into the postcode field in the SKM Furniture location at checkout or contact us at sales@skmfurniture.com.au

2. DELIVERY TIMES

Delivery times may vary depending on the items you order and your delivery location.

When will I receive my Items?
IN-STOCK ORDERS
Delivery for stocked items in PERTH area can be same day or a 24-hour turnaround.
Delivery for stocked items in AUSTRALIA – national orders have an estimated delivery time within 4-7 business days.
Once you’ve placed an order, we send you a confirmation email telling you how long we expect delivery to take. You can always check in with us to get a progress update, just flick us an email or drop us a line.
All customers will receive an email once your order is ready for delivery from our Perth Warehouse.

CUSTOM-BUILT ORDERS
Production and delivery time varies depending on the date and shipment loading, your options and your locations. We always aim to deliver within 4-6 Weeks from the date of your custom order. Each product(s) will have an estimated availability period indicated when you checkout.

All customers will receive notification by email once the order is ready for despatch from our Perth Warehouse.

PRE-SALE ORDERS
Pre-sale items will have a date of arrival. Which is the expected date given to SKM FURNITURE from SKM FURNITURE’s logistics department this is an anticipated date and time and dates can vary slightly.

All customers will receive an email once your order is ready for delivery from our Perth Warehouse.
Please allow 4-7 business days to post your SKM FURNITURE purchase from the WAREHOUSE in Perth. Perth ORDERS will be delivered within 1-3 business days of arrival.

Please note that on rare occasions, there can be unexpected delays due to circumstances out of our control. In such case, we will notify you.

3. DELIVERY COST

You can estimate the delivery cost of your order by simply adding the items to your cart before selecting the “Estimate Delivery” button.

What does ‘Free Delivery’ mean for me?
Free Delivery is available to all major metropolitan areas in Perth, Melbourne, Sydney, Brisbane and Adelaide. To check if you qualify for free shipping, simply enter your postcode into the postcode field in the SKM Furniture location at checkout.

How much is delivery if I live outside metropolitan Perth, Adelaide, Melbourne, Sydney or Brisbane?

We use couriers that are both convenient and cost-effective which is why we can offer competitive shipping rates. We offer Australia wide coverage for all SKM Furniture products. To easily calculate your delivery, simply enter your postcode in the SKM Furniture box or at checkout. Or else, you can simply contact us to find out the cost.

4. HOW LONG WILL IT TAKE FOR MY PRODUCTS TO BE MADE AND SHIPPED?

You will see ‘estimated delivery days’ located in the design studio and at the point of checkout. We’ll let you know if there are any delays and will be in touch throughout the development of your product. If you have a special date coming up that you need your furniture for, please let us know in advance and we’ll do our best to help you.

5. CAN I PICK UP MY ORDER DIRECTLY FROM SKM FURNITURE?

We sell directly from warehouse to you, with no elaborate displays or marketing, overheads remain low, and we pass those savings directly on to you.
In order to offer you the best possible prices by reducing the administrative and intermediary cost, we do not have a showroom or a store to pick-up products direct. Warehouse is closed to the public.

6. HOW CAN I TRACK MY ORDER?

To track your order, we kindly ask you to track on our website or alternatively email us at  customerservice@skmfurniture.com.au

7. DO I HAVE TO BE HOME FOR THE ITEMS TO BE DELIVERED?

It is necessary for someone to be available to accept delivery as we use a secure courier who requires a signature as proof of receipt. A second attempt delivery may be chargeable to (free delivery customers)

For your convenience, we offer an “Authority to Leave” form available online. Please Download and leave so the driver can leave products should you not be home upon delivery. Should this be the case, neither Furniture Online nor the courier can be held liable for any loss, theft or damage to your item once delivered.

All deliveries are kerbside — that is to your ground floor level front door. Delivery does not include taking the items inside, upstairs or in lifts, item placement or removal of packaging. For large items, we suggest having an additional person to assist with the placement of your items inside. you might be required to assist the driver to carry items from the vehicle to the ground floor door of your home or building as per the requirements of the Occupational Health & Safety standards. Transport companies are not obliged to deliver upstairs for OH&S reasons and also for insurance restrictions. All deliveries are made to your front door only. Please note that the couriers are not able to assist you in assembling the item.
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8. WHAT HAPPENS IF I’M NOT THERE WHEN MY ITEMS ARE DELIVERED?

Our delivery partner will contact you before the delivery to propose a delivery date and time frame, and give you the option to reschedule this if it’s not convenient. If you’re not at home at the agreed time, your item will be returned to their warehouse, and a card will be left at your door. We can arrange re-delivery but this might incur an extra delivery cost at the rate originally paid. A second attempt delivery will be chargeable to (free delivery customers).

For your convenience, we offer an “Authority to Leave” form available online. Please download and leave so the driver can leave products should you not be home upon delivery. Should this be the case, neither Furniture Online nor the courier can be held liable for any loss, theft or damage to your item once delivered.

9. IT’S BEEN LONGER THAN THE ESTIMATED LEAD TIME AND I STILL HAVEN’T RECEIVED MY ORDER, WHAT SHOULD I DO?

Firstly, we’d like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. Although we do our best to deliver within given timeframe, delays can occur. Once your items arrive in our warehouse, you will be notified and a suitable delivery time will be arranged.

If you’ve been waiting longer than you should have and you haven’t heard from us, please send us an email at customerservice@skmfurniture.com.au so we can follow up your order and come back to you with an update.

10. CAN I CHANGE DELIVERY ADDRESS?

Of course! Just contact us and we’ll confirm all the details and any change in delivery fee if applicable. You can do this at any time up until 24 hours before we dispatch your items for delivery from our Warehouse. If your items have already been dispatched and delivery has been attempted, you may be charged for arranging re-delivery.

We kindly ask you email our customer service centre at customerservice@skmfurniture.com.au

11. HOW WILLL I KNOW HOW MY ORDER IS PROGRESSING?

Once your payment is received, your purchase is sent directly to our SKM Furniture Studio. So that you can monitor the progress of your purchase you will receive two emails regarding the status of your order. You will be alerted by email at the following stages;
Once your payment has been accepted
Once your order is dispatched from our warehouse in Perth to your chosen address.

12. I’VE TRACKED MY ORDER WITH YOUR DELIVERY COMPANY AND IT SAYS IT’S BEEN LOST, OR HAS ALREADY BEEN DELIVERED, BUT I DON’T HAVE IT. WHAT SHOULD I DO?

We use specialist third party delivery partners to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups, communication issues, or IT tracking issue. Don’t worry, we’re here to help. If you still haven’t been able to track it down, just get in touch with us.

13. HOW DO I CANCEL AN ORDER?
If you would like to cancel your order, we can provide you with a credit note which you can then use towards a purchase of any other item in our store. If, however your item has been despatched, cancelling your order will result in you receiving a credit note for the cost of your product only, as you will be liable for any logistic and delivery costs incurred.

If you have any specific delivery requirements (including limited availability to accept delivery, delaying delivery etc.), please contact us prior to placing your order to discuss your options or leave a comment in the comment fields at checkout and we will contact you.

SKM FURNITURE SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR CONTINGENT DAMAGES WHATSOEVER, WHETHER ARISING OUT OF BREACH OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHER THEORIES OF LAW, WITH RESPECT TO GOODS AND/OR SERVICES SOLD BY SKM FURNITURE, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO, AND SKM FURNITURE HEREBY DISCLAIMS ALL SUCH DAMAGES

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